Privacy Policy

Introduction

The Inclusive Coach is a trading name of The HR and Legal Lab Ltd (“HR and Legal Lab”). We take privacy seriously and are committed to safeguarding the personal information of our clients, programme participants and website visitors.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our services or visit our website.

Please read this policy carefully to understand how we handle your data under the UK GDPR.

What Personal Information We Collect

Information you provide to us

  • Name, email address, phone number and job title

  • Information shared during coaching, mediation, investigations, training or consultancy

  • Enquiry details submitted via our website contact form

  • Information supplied when booking services or communicating with us


Information provided by clients

In most cases, our clients act as the data controller, and HR and Legal Lab acts as a data processor to complete specific HR tasks. This may include:

  • workplace investigations

  • mediation

  • recruitment support

  • employee relations

  • performance and development activities

We only use this information to complete the agreed task and then return it to the client.
All copies held by HR and Legal Lab are deleted or securely destroyed once the task is completed.

Psychometric Testing

For psychometric assessments, HR and Legal Lab acts as the data controller.

  • Data is submitted via a secure third-party assessment platform.

  • We receive only the resulting summary profile report.

  • Reports are shared with the client and securely stored for reference during coaching or team development work.

  • Reports are deleted when a client is no longer active.


Employee and Contractor Data

We act as a data controller for our own employees and contractors. Employment contracts and service agreements are stored securely with restricted access.


Invoicing and Business Administration

We store basic contact information for clients, employees and contractors for invoicing, communication and legal record-keeping.


Unsolicited Data

Unsolicited personal data (e.g. speculative CVs) is deleted immediately.

Information Automatically Collected (Cookies & Analytics)

Our website uses cookies and similar technologies to improve performance, security and user experience. This may include:

  • necessary cookies (security and functionality)

  • analytics cookies (website usage and traffic patterns)

  • preference or functional cookies

Analytics data may include IP address, browser type, location, time spent on pages and navigation paths.

You can accept, reject or manage cookies using your browser settings or the cookie banner.

How We Keep Your Data Secure

We take security seriously. Measures include:

  • encrypted cloud storage

  • password-protected devices

  • anti-virus and security software

  • restricted access to confidential files

  • secure deletion of case data once work is complete

Information needed for invoicing is stored in secure accounting software.

How We Use Personal Information

 We use information only for legitimate purposes, including:

  • providing coaching, mediation, investigations and training

  • responding to enquiries

  • managing client relationships

  • delivering psychometric testing

  • maintaining business records and invoicing

improving website performance and user experience

Marketing Communications

We may send occasional updates about our services, events or insights only if you have given clear consent (for example, by opting in via our website form).

You are always in control of your preferences. You can:

  • unsubscribe at any time using the link in our emails, or

  • contact us directly at niru@theinclusivecoach.co.uk to update your preferences.

We do not sell or share your information with third parties for marketing.

Marketing emails are sent only if you have opted in, and you may unsubscribe at any time.

Sharing Your Information

We do not share your personal information with external organisations except:

  • where required to deliver our services (e.g. assessment platforms)

  • where legally required

  • where a client requests or authorises it

Any service providers we use are required to comply with UK GDPR and process data securely under our instructions.

Your Rights

 You have the right to:

  • request access to your personal information

  • ask us to correct inaccurate data

  • request deletion of your data where appropriate

  • withdraw consent for marketing

  • object to processing in certain circumstances

To exercise your rights, contact us at niru@theinclusivecoach.co.uk.

Links to Other Websites

Our website may contain links to external websites such as LinkedIn or partner organisations. Once you leave our site, we are not responsible for how other websites use your information. Please review their privacy policies separately.

Contact Us

 If you have questions about this Privacy Policy or how we use your data, please contact:

niru@theinclusivecoach.co.uk